About Us We provide award-winning blended learning and consulting services for sustainable results.

We have 30 years of improving Sales, Customer Service, Leadership, and employee productivity through training programs and eLearning accountability programs.

WHAT WE DO

We help organizations develop high-performing leaders, managers, sales executives, and customer service providers. Our suite of assessments, blended learning, and MAPs (Managed Accountability Plans™) raises the bar on performance and creates lasting cultural change through our unique four-stage methodology.

We help organizations:

  • Create effective processes for driving results
  • Build a common language between sales, service, and leading managers
  • Ignite high-quality conversations that stimulate innovation and creativity
  • Achieve employee accountability through our Performance Assurance System and learning MAPs

MISSION + VISION

Mission

To provide accelerated learning and sustainable results in sales, customer service, leadership, and employee development.

Vision

We help organizations and individuals apply critical skills in leadership, sales, customer service, and professional development so that they are engaged to perform at optimal productivity levels. Our innovative blended learning methodology:

  • Increases employee engagement
  • Accelerates behavioral change
  • Promotes positive cultural change
  • Improves skill competencies and professionalism
  • Provides sustainable results

We innovate how employees learn, change, and improve to create sustainable results.

VALUES + PRINCIPLES

Values: Chart’s “High Five”
step in coaching

  1. 1. C haracter – living by the highest standards of moral
    conduct
  2. 2. H onor – we respect our client needs and deliver on
    the integrity of our word
  3. 3. A ccountability – delivering on our promises
  4. 4. R elationships – building supportive, long-term
    relationships
  5. 5. T rust – building confidence in our reliance

Principles
step in coaching

  1. Bring out the best in others
  2. Make a positive difference
  3. Create opportunities
  4. Support people during change
  5. Reward effort
  6. Enjoy the journey

CASE STUDIES

step in coaching

OUR CUSTOMERS SPEAK FOR US

Green Mountain Coffee Roasters: Case Study
Learn how Green Mountain Coffee Roasters put $3M on their bottom line in the first year with our blended Performance Assurance System in Sales Training.

Belmark Inc: Case Study
Learn how Belmark changed their sales culture and strategic approach to acquiring new customers with Chart’s blended learning system in Sales Training, enhanced by Belmark’s robust management and Coach support.