What is Customer Service Skills Inventory Assessment?
A Skills Inventory Assessment is a detailed report of skills, talents, and behaviors that rank areas of competency and opportunities for development in multiple report displays compared to industry averages
Customer Service Effectiveness Gap Analysis
Chart Learning Solutions’ Service Skills Inventory Assessments not only measure 16 critical areas of service competency but also reveal the sequence in which they take place in order to drive desired results.
Two Skill Inventories
1. Service Cycle-Management and 2. Service Self-Management totaling 80 questions. Our self-scoring tool diagnoses strengths and opportunities for improvement in coaching service performance.
Chart Learning Solutions’ eLearning is also available for each skill area. The analysis of customer service skills report is immediately generated upon completion with comparisons to industry averages. Approximate time to complete each Inventory Assessment: 10 minutes.
