Customer Service Cycle Management Training

Become an Excellent Customer Service Professional

Be the Professional Best

Certify your skills with our industry proven courses

Entry Level

No Experience Need

You don’t need previous experience from Customer Service. If you and your company want to establish a high level of customer service, then this course is for you.

Duration

10-80 Hours

80 h for the complete Certification in Customer Service.

10h for each Course such as First Impression, Building Rapport and so on.

Assessment

Knowledge Check and Work Material

Each course has knowledge checks with multiple questions. In addition, there are Application Activities to apply your knowledge into your own work situation. For Coaches, there are work materials to secure your successful knowledge transfer.

Course Provider

Chart Learning Solutions

Delivery

Online

The online software development course can be taken at any time and from any place.

Certification

Certification in Customer Service (for the 80h course)

Certification in e.g. First Impression (10h course)

Ideal For

You work with customers in a customer services role or want to develop your skills in this area.

Resource

Internet access and email

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Course Overview

Our 8 Customer Service course curriculum focus on customer facing skills and behaviours needed when working with internal and external customers, clients, and prospects.

Home

First Impression

Building Rapport

Help

Questioning

Listening

Challenge

Problem Solving

Difficult Situations

Prize

Follow Through

Project Management

Methodology

We implement Chart’s four-stage methodology to accurately pinpoint your needs, then make recommendations in areas of high-potential rewards and ROI.

"Our staff consistently rated you as one of the best instructors
that they have ever had…an excellent job you did in presenting
our “Maximizing Productivity” training.
You motivated them to think and work differently."

Administrative Manager, Leading “Big Five” Accounting Firm

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