You have experience from Customer Service and want to develop your role.
80 h for the complete course in Customer Service Self Management.
10h for each Course such as Service Attitude, Stress Management and so on.
Knowledge Check and Work Material
Each course has knowledge checks with multiple questions. In addition, there are Application Activities to apply your knowledge into your own work situation. For Coaches, there are work materials to secure your successful knowledge transfer.
Chart Learning Solutions
The online software development course can be taken at any time and from any place.
Certification in Customer Service Self Management (for the 80h course)
Certification in e.g. Service Attitude (10h course)
You work with customers in a customer services role or want to develop your skills in this area.
Our 8 customer service self-management course curriculum focus on inner facing skills and behaviours needed to build a solid foundation when working with internal and external customers, clients, and prospects.
Product or Procedure Knowledge
Giving and Getting Help
Rewards Or Recognition
We implement Chart’s four-stage methodology to accurately pinpoint your needs and make recommendations in areas of high-potential rewards and ROI:
Chart’s Customer Service MAP training program is an overwhelming success. Our employees are exchanging ideas that have brought an increased energy, repeat business, and results to our team. It’s working!
Founder, CEO, and President, Leading Software Company