Customer Service Self Management Training

Develop Your Customer Service Managerial Skills

Get in Touch

Help Employees Deliver Their Best

Certify your skills with industry proven courses

Entry Level

Some Experience Need

You have experience from Customer Service and want to develop your role.

Duration

10-80 Hours

80 h for the complete course in Customer Service Self Management.

10h for each Course such as Service Attitude, Stress Management and so on.

Assessment

Knowledge Check and Work Material

Each course has knowledge checks with multiple questions. In addition, there are Application Activities to apply your knowledge into your own work situation. For Coaches, there are work materials to secure your successful knowledge transfer.

Course Provider

Chart Learning Solutions

Delivery

Online

The online software development course can be taken at any time and from any place.

Certification

Certification in Customer Service Self Management (for the 80h course)

Certification in e.g. Service Attitude (10h course)

Ideal For

You work with customers in a customer services role or want to develop your skills in this area.

Resource

Internet access and email

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Course Overview

Our 8 customer service self-management course curriculum focus on inner facing skills and behaviours needed to build a solid foundation when working with internal and external customers, clients, and prospects.

Home

Product or Procedure Knowledge

Time Management

Help

Giving and Getting Help

Responsible Initiative

Challenge

Service Attitude

Stress Management

Prize

Rewards Or Recognition

Critical Thinking

Methodology

We implement Chart’s four-stage methodology to accurately pinpoint your needs and make recommendations in areas of high-potential rewards and ROI:

Chart’s Customer Service MAP training program is
an overwhelming success. Our employees are
exchanging ideas that have brought an increased
energy, repeat business, and results to our team. It’s working!

Founder, CEO, and President, Leading Software Company