First Impressions

Creating a positive first impression is essential in sales, yet many professionals face challenges in making a strong initial impact. This training addresses these issues by equipping participants with practical skills. Key learning outcomes include applying 10 tips for great greetings, implementing a powerful Customer Care Courtesy Model, demonstrating professional behaviors and characteristics, explaining the impact of language used in business settings, and mastering effective telephone greetings.

By developing these competencies, sales professionals can establish trust and credibility from the outset, build rapport with potential clients, and increase their chances of closing successful deals through a polished and engaging approach.
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Learning Objectives