Many companies struggle with consistently following through on customer commitments after the initial sale. This training tackles common follow-through failures that erode customer trust. Learners will explore the critical importance of delivering on promises and initiating new sales opportunities.

They'll gain insights into buyer's remorse and how to prevent it. The training also covers email etiquette fundamentals and mastering the "Five C's." Additionally, participants will learn the "Take the HEAT" model for resolving difficult post-sale situations with poise. These skills ensure customers remain satisfied long after the first transaction.
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Learning Objectives