Privacy Policy

1. Who We Are

Chart Learning Solutions is the data controller responsible for your personal data. We are a global learning and development company providing soft skills training, assessments, and coaching programmes.

• Company name: Chart Learning Solutions
• Website: chartlearningsolutions.com
• Contact email: privacy@chartlearningsolutions.com

2. Data We Collect

We collect personal data in the following ways:

Information you give us directly

• Name and email address (when you contact us, subscribe to our newsletter, or register for a webinar)
• Company name and job title (when you request a demo or engage our services)
• Payment information (processed securely via our payment provider — we do not store card details)
• Assessment responses and learning progress (when you use our platform or complete courses)

Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent, and navigation paths via cookies and analytics tools
• Referral source (how you arrived at our website)

Information from third parties

• Data from CRM and marketing platforms we use to manage client relationships
• Data from partners and resellers where you have given them consent to share it with us

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To deliver our services — including access to courses, assessments, and coaching programmes
• To communicate with you — responding to enquiries, sending newsletters you have subscribed to, and providing service updates
• To improve our products — analysing usage patterns to enhance our platform and content
• To process payments — securely handling transactions for our services
• To comply with legal obligations — retaining records as required by law
• To market our services — sending promotional communications where you have given consent or where we have a legitimate interest

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract — where processing is necessary to deliver a service you have requested or purchased
• Legitimate interests — where we have a business reason that does not override your privacy rights (e.g., improving our platform, marketing to existing clients)
• Consent — where you have explicitly opted in (e.g., newsletter subscription, marketing emails)
• Legal obligation — where we are required to retain or process data by law

5. Sharing Your Data

We do not sell your personal data. We share data only in the following circumstances:

• Service providers: Third-party companies that help us deliver our services (e.g., our LMS platform, email delivery, payment processor, CRM). These providers act as data processors and are bound by data processing agreements.
• Partners: If you engage with us through a partner or reseller, relevant data may be shared with that partner to fulfil your programme.
• Legal requirements: Where we are required to disclose data by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to equivalent privacy protections.

6. International Data Transfers

Chart Learning Solutions operates globally. Where your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or transfers to countries with an adequacy decision.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. Typical retention periods:

• Active client data: for the duration of the relationship plus 6 years (to comply with legal and contractual obligations)
• Marketing contacts: until you unsubscribe or request deletion
• Website analytics: typically 26 months in aggregate, anonymised form

8. Your Rights

Under GDPR and applicable law, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data where there is no overriding legal basis to retain it
• Right to restrict processing — to request that we limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at privacy@chartlearningsolutions.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your experience and to analyse site traffic. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

10. Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorised access, loss, or misuse. These include encryption in transit and at rest, access controls, and regular security reviews. However, no system is entirely risk-free, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are directed at business professionals and organizations. We do not knowingly collect personal data from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. How to Complain

If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue. If you remain dissatisfied, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence.