Terms & Conditions

1. Interpretation and Definitions

In these Terms and Conditions:

• "Company", "we", "us", "our" refers to Chart Learning Solutions.
• "Website" refers to new.chartlearningsolutions.com and chartlearningsolutions.com.
• "Platform" refers to the Chart Learning Solutions learning management system and associated tools.
• "Services" refers to all training, assessment, coaching, and related services we provide.
• "User", "you", "your" refers to any individual or organization accessing our Website or using our Services.
• "Content" refers to all course materials, assessments, videos, documents, and other materials available through our Platform.

2. Acceptance of Terms

By accessing or using our Website or Services, you confirm that:

• You are at least 18 years of age, or are accessing the Services on behalf of an organization with the authority to bind that organization
• You have read, understood, and agree to these Terms
• You will comply with all applicable laws and regulations in connection with your use of our Services

These Terms apply in addition to any specific agreements (such as enterprise or partner contracts) entered into between you and Chart Learning Solutions. In the event of conflict, the specific agreement shall prevail.

3. Our Services

Chart Learning Solutions provides:

• Online soft skills training courses across Leadership, Sales, Personal Development, and related topics
• Behavioral assessments and skills measurement tools
• Coaching facilitation and Learning & Development as a Service (LDaaS) programmes
• Access to our ChartGO LMS for small and medium-sized businesses
• Partner and certification programmes

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

4. User Accounts

To access certain areas of our Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your login credentials confidential and not share them with others
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

5. Intellectual Property

All Content available through our Platform, including but not limited to course videos, assessments, workbooks, frameworks, and related materials, is the intellectual property of Chart Learning Solutions or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Content for your own internal training and development purposes only. You must not:

• Copy, reproduce, distribute, or publicly display any Content without our prior written consent
• Create derivative works based on our Content
• Use our Content for commercial purposes outside of an agreed partnership or licence arrangement
• Remove or alter any copyright, trademark, or other proprietary notices

The Chart Learning Solutions name, logo, and all associated branding are trademarks of Chart Learning Solutions. Nothing in these Terms grants you any right to use our trademarks without our express written permission.

6. Payment and Subscriptions

Where our Services are provided on a paid basis:

• Fees are set out in the applicable order form, proposal, or product pricing page
• Payment terms are net 30 days from invoice date unless otherwise agreed in writing
• All fees are exclusive of applicable taxes (including VAT/GST), which will be added where required by law
• Subscription services renew automatically unless cancelled in accordance with the cancellation terms in your agreement

In the event of late payment, we reserve the right to suspend access to Services until outstanding amounts are settled.

7. Acceptable Use

You agree not to use our Website or Services to:

• Violate any applicable law or regulation
• Transmit spam, unsolicited communications, or malicious code
• Attempt to gain unauthorised access to our systems, networks, or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Collect or harvest personal data about other users without consent
• Impersonate any person or entity
• Engage in any activity that is unlawful, harmful, threatening, abusive, harassing, or discriminatory

Violation of this acceptable use policy may result in immediate suspension or termination of your account and access to our Services.

8. Privacy and Data Protection

Our collection and use of your personal data is governed by our Privacy Policy and Cookie Policy, which form part of these Terms. By using our Services, you consent to the practices described in those policies.

Where we process personal data on behalf of a business customer, we do so as a data processor and will enter into a Data Processing Agreement as required under GDPR.

9. Third-Party Links and Services

Our Website and Platform may contain links to third-party websites or integrate with third-party services. These are provided for your convenience only. We have no control over and accept no responsibility for the content, privacy practices, or terms of any third-party site or service. Accessing any third-party site or service is at your own risk.

10. Disclaimers and Limitation of Liability

Our Services and Content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of our Content or Services
• We do not guarantee that our Platform will be uninterrupted, error-free, or free from viruses or other harmful components
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our Services
• Our total aggregate liability to you for any claim arising from these Terms or your use of our Services shall not exceed the fees paid by you to us in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Termination

Either party may terminate access to our Services in accordance with the terms of the applicable agreement. We reserve the right to terminate or suspend access immediately, without notice, if you breach these Terms or if we reasonably believe you have done so.

Upon termination, your right to access our Platform and Content will cease immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will continue to apply.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Sweden (or the jurisdiction in which the relevant Chart Learning Solutions entity is incorporated, as specified in your service agreement). Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Before initiating formal proceedings, we encourage you to contact us to seek a resolution informally.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on our Website or by email where we hold your contact details. Your continued use of our Services following notification of changes constitutes acceptance of the revised Terms.

We recommend reviewing these Terms periodically. The "Last updated" date at the top of this page indicates when the Terms were last revised.

14. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, Cookie Policy, and any specific service agreements, constitute the entire agreement between you and Chart Learning Solutions regarding use of our Services.

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